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Study on Library Anxiety of University Students and Its Influence Factors in China
Received date: 2014-08-22
Revised date: 2014-10-14
Online published: 2015-01-05
[Purpose/significance] Library anxiety is one of the main obstacles that have impact on university students in using library resources. This study will help libraries understand user's psychology better so as to improve the quality of user service.[Method/process] With interview, questionnaire and mathematical statistics method, the status of library anxiety of university students and its influence factors in China are studied from seven dimensions including resources, retrieval, regulation, staff, knowledge, comfort degree and affection, and three aspects of users including demographic characteristics, personal traits and trainings of information literacy.[Result/conclusion] By constructing measurement norm of library anxiety, this study shows that university students in China experience a moderate level of library anxiety. The findings suggest that resource, retrieval,regulation are the main factors impacting library anxiety, and that users' library anxiety levels in each dimension are related to their self-factors such as genders, grades, ages, academic performances, university types, situations of general anxiety, self-esteem, and participation in library training and information retrieval courses. A measurement tool is constructed for empirical research on library anxiety. The reasons for library anxiety and its influencing factors are discussed and the specific strategies to solve the library anxiety are proposed, so that library can carry out the user services better in the future.
Song Zhiqiang . Study on Library Anxiety of University Students and Its Influence Factors in China[J]. Library and Information Service, 2015 , 59(1) : 45 -55 . DOI: 10.13266/j.issn.0252-3116.2015.01.006
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