Study on the Method of Service Quality Evaluation in Library Based on QFD

Wang Rongxiang

Library and Information Service ›› 2011, Vol. 55 ›› Issue (05) : 23-27.

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PDF(890 KB)
Library and Information Service ›› 2011, Vol. 55 ›› Issue (05) : 23-27.

Study on the Method of Service Quality Evaluation in Library Based on QFD

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2011, 55(05): 23-27

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