Research on the Utility of SERVQUAL Model in Service Quality Assessment of Chinese Libraries——Based on Kano Theory

Shi Guohong Yue Jiangjun Liu Qingguang Wei Ziqing

Library and Information Service ›› 2009, Vol. 53 ›› Issue (23) : 49-52.

PDF(399 KB)
Library and Information Service
PDF(399 KB)
Library and Information Service ›› 2009, Vol. 53 ›› Issue (23) : 49-52.

Research on the Utility of SERVQUAL Model in Service Quality Assessment of Chinese Libraries——Based on Kano Theory

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2009, 53(23): 49-52

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