SERVQUAL and Service Quality Assessment in Chinese Academic Libraries&mdash;&mdash;A Quantitative Study on the Utility of SERVQUAL Instrument

SERVQUAL and Service Quality Assessment in Chinese Academic Libraries——A Quantitative Study on the Utility of SERVQUAL Instrument

Yu Liangzhi, Wang Yazun, Hong Qiulan

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Library and Information Service ›› 2005, Vol. 49 ›› Issue (6) : 90-94.

SERVQUAL and Service Quality Assessment in Chinese Academic Libraries——A Quantitative Study on the Utility of SERVQUAL Instrument

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2005, 49(6): 90-94

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