收稿日期: 2016-03-16
修回日期: 2016-05-04
网络出版日期: 2016-05-20
基金资助
本文系国家社会科学基金项目"基于用户多维交互行为的数字图书馆可持续发展评估模型与实证研究"(项目编号:11BTQ009)和教育部新世纪优秀人才支持计划"个性化数字图书馆"(项目编号:NCET-13-0300)研究成果之一。
Developing an Evaluation Model for Digital Library Interaction from the Perspective of Critical Success Factors
Received date: 2016-03-16
Revised date: 2016-05-04
Online published: 2016-05-20
[目的/意义] 针对用户与数字图书馆交互的不同维度:信息、技术及任务,明确交互的关键成功因素,细化数字图书馆的交互评估,以帮助构建更具普适性和可操作性的评价指标体系。[方法/过程] 基于信息、技术及任务,采用实验研究方法,并在其过程中嵌入深度访谈,探究用户与数字图书馆交互的关键成功因素。[结果/结论] 研究明确了21个交互关键成功因素,例如分类合理程度、是否提供用户指南、功能集成程度、简洁程度、对网站熟悉程度等,基于此,进一步拓展了数字图书馆交互功能评估模型,并明确了用户的交互需求和用户习惯两个新的要素。相对于此前的数字图书馆交互评估模型而言,该模型更具操作性。此外,数字图书馆的设计者也可以基于此完善数字图书馆的开发与设计。
闫希敏 , 李月琳 . 关键成功因素视角下的数字图书馆交互评估模型[J]. 图书情报工作, 2016 , 60(10) : 24 -32 . DOI: 10.13266/j.issn.0252-3116.2016.10.004
[Purpose/significance] This study focuses on the different dimensions where the interaction between users and digital libraries happens such as information, technology, and task to identify the critical success factors in order to refine the existing interactive evaluation model of digital library and to construct a more practical evaluation index system.[Method/process] This study examines the critical success factors leading to the success of the interaction through an experiment embedded with in-depth interviews.[Result/conclusion] The results indicate that 21 factors, such as a rational classification scheme, user guide, integrated functions, conciseness, familiarity etc.,are the critical success factors when users interact with the digital library. Compared with the evaluation model of interaction in digital libraries, two new aspects (user's interaction demands and user's habits) are identified. The new factors identified could improve the interactive evaluation model. Twenty-one critical success factors can be the operational evaluation indexes, based on which the designers can refine the design.
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