收稿日期: 2014-01-15
修回日期: 2014-02-01
网络出版日期: 2014-02-20
基金资助
本文系国家自然科学基金资助项目“差错文化、归因倾向和差错报告：作用机制和情境因素”（项目编号：71273109）和国家社会科学基金资助项目“知识管理视角下差错学习机制和模型构建的研究”（项目编号：13BTQ054）研究成果之一。
Research on Some Problems of Error Information
Received date: 2014-01-15
Revised date: 2014-02-01
Online published: 2014-02-20
谢阳群 , 李阳 . 关于差错信息的若干问题探讨[J]. 图书情报工作, 2014 , 58(04) : 17 -23 . DOI: 10.13266/j.issn.0252-3116.2014.04.003
From the perspective of information, this paper discusses the connotation and characteristics of error information, and its negative and positive effects on the organizational development. To minimize or even eliminate negative effects, organizations should manage error information This paper puts forward three specific proposals and measures to improve employees' willingness of providing error information, which includes cultivating positive error management culture, defusing the problem of information failure and constructing error reporting system. At last, it points out that the study on error information and its management should become a new research area of the information management discipline.
[1] 应飞虎.信息失灵的制度克服研究[D].重庆:西南政法大学, 2002.
[2] 李晶.信息管理视域下的差错信息研究[J].图书情报工作, 2013, 57(20):26-32.
[3] 李阳, 李晶, 谢阳群.国外信息传递意愿影响因素研究综述[J].情报理论与实践, 2013, 36(7):124-128.
[4] Van Dyck C.Putting error to good use:Error management culture in organzations[D].Amsterdam:University of Amsterdam, 2000.
[5] Cai Yuqiao.The relationship between error management culture and organizational performance:The mediating effect of organizational learning[D].Taiwan:"National" Central University, 2009.
[6] Edmondson A C.Psychological safety and learning behavior in work teams[J].Administrative Science Quarterly, 1999, 44(2):350-383.
[7] Zapf D, Brodbeck F C, Frese M, et al.Errors in working with office computers:A first validation of a taxonomy for observed errors in a field setting[J].International Journal of Humancomputer Interaction 1992, 4(4):311-339.
[8] 杜吟.试点信息管理 减少人为差错[N].中国质量报, 2009-02-11(6).
[9] Tesser A, Rosen S, Tesser M.On the reluctance to communicate undesirable messages(the MUM effect):A field study[J].Psychological Reports, 1971, 29(2):651-654.
[10] 朱颖俊, 白涛.差错管理文化对组织绩效的影响——以组织创新为中介变量[J].科技进步与对策, 2011, 28(16):1-4.
[11] Kalhoff A, Haas M.Operational risk management based on the current loss data situation, operational risk modeling and analysis[J].Risk Books, 2004, 11:6-7.
[12] Rasmussen J.The role of error in organizing behavior[J].Ergonomics, 1990, 33:1185-1199.
[13] 程淑兰, 陈焱.缩小知识差距, 解决信息失灵 促进以知识为基础的经济发展——《1998/99年世界发展报告》评介[J].管理世界, 1999(2):215-217.
[14] Zhao Bin.Learning from errors: The role of context, emotion, and personality[J].Journal of Organizational Behavior, 2011, 32(3):435-463.
[15] Vozikis A.Information management of medical errors in Greece: The MERIS proposal[J].International Journal of Information Management, 2009, 29(1):15-26.
/
| 〈 |
|
〉 |
